1.Q: Where is system data stored? Will it be lost when something wrong with my computer? A: All date are stored in a specific server which put in engine room of China Telecom, so you will lose anything. 2.Q: Is it security of the data? A: Data are encrypted severely, the authorized user can look them. 3.Q: What is the purpose for position in Admin Desk? A: Assign roles. 4.Q: What is the purpose for Department Management in Admin Desk? A: Add/Delete/Modify departments. 5.Q: In Admin Desk, What is the purpose for Root-department in Department Management? A: The first class department in an enterprise. 6.Q: What should I do when I login the system at the first time? A: First, reset the admin password; then, set department of organization structure; set position of organization structure; last, add users. 7.Q: What should I do when forgetting the admin password? A: There is a function of forget password on login interface, input your Email address, system will reply password to your Email. 8.Q: Is it security that transmit password by Email? A: It is transmitted encryption severe, MD5 unilateral encryption and cannot decipher. 9.Q: What is the meaning of Forbidden? A: Prevent the users who existed in system from login the system. 10.Q: How to use my tasks? A: When you login the system, system will alarm you tasks on hand, including tasks today, tasks Current week, tasks next week, tasks next month and overdue tasks. 11.Q: How to reject task? A: Reject the task to the arranger, and reassign. 12.Q: How to deal with the overdue task? A: System will transfer it to overdue tasks list automatically. 13.Q: How to use Sales Desk? A: First, set parameter; then, sales add customer information, commercial activities (appointments/communication and so on); sales manager manage, reassign clients, and view the sales reports. 14.Q: How to input appointment? A: Select a client, add appointment. 15.Q: How to input communication? A: Select a client, add communication. 16.Q: What can I do if an appointment have not realized? A: System will new another appointment. 17.Q: How to deal with an overdue appointment? A: System will alarm you. 18.Q: How to cancel an appointment? A: Click Handling on the interface of My Appointment, selects Cancel. 19.Q: How to revise/modify appointment? A: Click Handling on the interface of My Appointment, then input new information of appointment. 20.Q: Sales manager assign to me an old customer, can I see the old communication information about it? A: Yes. 21.Q: Can I import information of old customers? A: Yes. 22.Q: I am sales manager, How will the system help me? A: It helps you to manage client efficiency, find more potential clients; Grasp the working of staff, assign effectively, analyze sales achievements, and formulate appropriate sales plans. 23.Q: How to prevent sales from losing order? A: Manager can check all records of communication and appointment. 24.Q: How to know sales communication fees A: Manager can check fees in the system, and know weather it is true. 25.Q: How to use Customer Service Desk? A: Customer Service manager set different workflow, etc. service complaint, quality complaint. Look service reports; customer service staff register tickets according to different workflow. 26.Q: Is there any change with the change of workflow? Etc. records, new tickets, old tickets. A: If workflow changes, you will handle the old tickets as old workflow, and handle the new tickets as new workflow. 27.Q: If a step is handled over time, what will happen? A: System will send email to alarm handler and responsible. 28.Q: How to deal with the ticket if the handler get leave? A: The responsible will instead. 29.Q: Can administrator stop the ticket? A: Yes. Stop the ticket means completion forcibly.