Use GWD, your clients will satisfied with your service, each ticket will be handled perfectly by customer service representative.

Functions for Customer Service Representative:
Record clients affairs and complaints
Tracing tickets

Functions for Customer Service Supporter:
Accept tickets
Tracing tickets

Functions for Customer Service Manager:
Afford Reportsreport process of all tickets
Accept over time tickets
Set different Customer Service flow, etc. tracing ticket flow and complain flow.